I have designed a service design framework including suggestions from different methodologies.
Bibliography included for references.
The idea is to combine business design methodologies, design thinking, Jobs to be done approach to define a new collaborative way to co-create service models and core servicing processes.
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It’s a draft, I would love to know your ideas on how to improve. For instance, I see some redundancies in the exercises.
Here it is: service design
Service design framework by Alessandro Fontana is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.